UID Conference Contributions

Anwenderbedürfnisse (richtig) verstehen –Internationale Anforderungsanalyse für den Einsatz digitaler Schweißsysteme (Understanding user requirements - international requirements-analysis for the implementation of digital welding systems)
Selter, A., Hackl, H., Burgstaller, A. (2004)
In: VDI-Bericht 1837, Useware 2004 – Nutzergerechte Gestaltung Technischer Systeme. Düsseldorf: VDI-Verlag GmbH.
Fronius International GmbH struck a new path by analysing user requirements for the development of a new generation of digital welding systems. An investigation of user requirements was carried out in six european countries in which all the basic needs of a welder at work with the digital welding system were examined. The subsequently verification and validation of results by those users questioned, enabled Fronius to effectively introduce development resources and to tune equipment properties, functionality and the operation of the welding systems to the needs of the user.
go to article download

Gestaltung touchscreen-basierter Maschinensteuerungen bei TRUMPF (Designing touchscreen-based machine-controls for TRUMPF)
Bauer, K., Beu, A. (2003)
In: M. Peissner & K. Röse (Hrsg.). Usability Professionals 2003. Tagungsband des ersten Workshops der Usability Professionals Association auf der Mensch & Computer 2003 in Stuttgart.
By means of two pilot projects a new generation of touchscreen-based machine-controls were developed for the machine tools manufacturer, TRUMPF. One goal, among others, was to develop an exceptionally intuitive and user-friendly user interface that could be individualised for the different users. The user-centered design process comprises of user-context analysis, design workshops and usability tests with prototypes whereby potential end users were included. As the interaction concept and the design guidelines were developed with all future TRUMPF controls in mind, so the results of the individual pilot projects were compared. The TRUMPF styleguide has basic and obligatory design guidelines which can be adhered to for future developments. Subsequent projects have shown a clear decrease in effort due to the styleguide.
go to article download

Introducing "Quality in Use" – The Usability Service Model of Swiss Re
Beu, A., Hassenzahl, M., Geissbühler, M. (2002)
In: Proceedings of the European UPA-Conference. London 2002.
The Usability Service Model (USM) documents the user-centred-design procedure for designing applications and interactive services within Swiss Re. This paper describes how standard usability engineering models were tailored to the needs of Swiss Re, how the user-centred organisational maturity of Swiss Re was assessed and how the resulting USM was evaluated and introduced into the software development process.
go to article download